PRIVACY POLICY

New Age Medical Health & Wellness
A DBA of MARS Medical & Health Solutions PLLC
Elizabethtown, Kentucky

Website: www.newagemedical.online
Effective Date: November 11, 2026

1. INTRODUCTION

New Age Medical Health & Wellness, operated by MARS Medical & Health Solutions PLLC ("New Age Medical," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when using our website or communicating with our practice.

This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you regarding your personal information and electronic communications.

Protected health information collected in connection with medical services is also governed by our separate HIPAA Notice of Privacy Practices.

2. INFORMATION WE COLLECT

We may collect the following information when you interact with our website, submit forms, request services, or communicate with our practice.

Personal and Contact Information: Name, telephone number, mobile phone number, email address, mailing address, and other contact details voluntarily provided.

Appointment Information: Appointment requests, scheduling preferences, appointment confirmations, cancellations, and related communications.

Healthcare Information: Health-related information voluntarily provided through inquiries, registration forms, or requests for medical services.

Communication Information: Email correspondence, text messages, patient portal communications, communication preferences, and records of consent to receive electronic communications.

Payment Information: Information necessary to facilitate billing and payment processing, when applicable.

Website and Technical Information: IP addresses, browser and device information, cookies, and general website usage data that may be collected through Wix or other website service providers.

We collect information as reasonably necessary to provide requested services, communicate with patients and website visitors, and manage our business operations.

3. HOW WE USE YOUR INFORMATION

We may use collected information for the following purposes:

• Responding to inquiries and requests for information.

• Scheduling, confirming, and managing appointments.

• Sending appointment reminders and administrative notifications.

• Registering patients and maintaining appropriate records.

• Providing healthcare services and coordinating patient care.

• Communicating regarding treatment, follow-up care, and requested services.

• Processing payments and managing billing.

• Maintaining communication preferences and consent records.

• Operating, maintaining, and improving our website and services.

• Complying with applicable federal and state laws.

We do not sell personal information.

4. SMS/TEXT MESSAGING COMMUNICATIONS

New Age Medical may use SMS/text messaging to communicate with individuals who have provided their mobile telephone numbers and appropriate consent.

SMS communications may include appointment confirmations, scheduling changes, appointment reminders, billing notifications, office announcements, responses to inquiries, and other requested service-related communications.

SMS Consent: Individuals may opt in to receive text messages through an applicable consent process. Providing a mobile phone number alone does not constitute consent to receive promotional text messages.

Message Frequency: Message frequency varies depending on appointment activity and communication needs.

Message and Data Rates: Message and data rates may apply according to your mobile carrier's service plan.

Opt-Out: You may stop receiving SMS communications at any time by replying STOP to a text message. You may receive a confirmation of your opt-out request.

Help: For assistance, reply HELP to a text message or contact our office using the contact information provided on our website.

Voluntary Participation: Consent to receive SMS communications is not a condition of purchasing products or receiving healthcare services.

5. SMS OPT-IN INFORMATION AND SHARING

New Age Medical does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

We may disclose mobile phone numbers and related communication information to authorized service providers, including telecommunications and messaging platforms such as RingCentral, solely as necessary to deliver messages and support communication services on our behalf. No mobile opt-in or text message consent will be shared with third parties or affiliates.

SMS opt-in consent information is used to document and honor communication preferences and facilitate authorized text messaging.

SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. ELECTRONIC COMMUNICATIONS AND PATIENT PRIVACY

New Age Medical may communicate with patients through telephone calls, text messages, email, and the patient portal.

Communications may include appointment scheduling, appointment reminders, billing notifications, treatment updates, medical information, and other permitted healthcare-related communications.

Standard email and text messaging may not be fully secure or encrypted. Patients are encouraged to use the designated secure patient portal when communicating sensitive medical information.

Patients may request changes to their communication preferences by contacting our office.

7. HIPAA AND PROTECTED HEALTH INFORMATION

New Age Medical operates under MARS Medical & Health Solutions PLLC and maintains a separate HIPAA Notice of Privacy Practices.

Our Notice of Privacy Practices explains how protected health information may be used or disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by applicable law.

The notice also describes patients' privacy rights, including access to medical records, requests for amendments, confidential communications, and other rights provided by law.

Patients may request a copy of our HIPAA Notice of Privacy Practices by contacting our office.

This Website Privacy Policy supplements, but does not replace, our HIPAA Notice of Privacy Practices.

8. SHARING PERSONAL INFORMATION WITH SERVICE PROVIDERS

We may share personal information with authorized service providers when reasonably necessary to support healthcare and business operations.

These service providers may include:

• Website hosting and maintenance providers.

• Electronic health record and patient portal providers.

• Appointment scheduling services.

• Telecommunications and electronic communication providers.

• Payment processors and billing services.

• Other authorized healthcare and administrative service providers.

We may also disclose information when required or permitted by applicable law.

When required, appropriate contractual safeguards, including HIPAA Business Associate Agreements, are used to protect health information.

We do not sell or rent personal information.

9. ARTIFICIAL INTELLIGENCE AND TECHNOLOGY-ASSISTED SERVICES

New Age Medical may use artificial intelligence (AI)-assisted technology to support administrative tasks, clinical documentation, and other healthcare operations.

AI-assisted technology is used with appropriate privacy safeguards and healthcare professional oversight.

Clinical decisions remain the responsibility of qualified healthcare professionals.

When protected health information is processed through AI-assisted services, applicable healthcare privacy and security requirements must be followed, including Business Associate Agreements when required.

10. MARKETING AND PROMOTIONAL COMMUNICATIONS

New Age Medical may provide information regarding healthcare services, treatment options, products, educational resources, and practice announcements in accordance with applicable laws.

When consent or authorization is required for marketing or promotional communications, we will obtain the applicable consent or authorization before sending those communications.

Consent to receive routine healthcare-related communications does not automatically authorize promotional SMS marketing.

Individuals may request to discontinue optional promotional communications.

We do not share SMS opt-in information with third parties or affiliates for their own marketing purposes.

11. WEBSITE COOKIES AND ANALYTICS

Our website is hosted through Wix and may use cookies and similar technologies to support website functionality, maintain security, and evaluate general website performance.

Depending on website settings, Wix and other service providers may collect technical information such as IP addresses, browser information, device information, and website activity.

Visitors may manage certain cookie preferences through browser settings or available website privacy controls.

12. INFORMATION SECURITY

We maintain reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Access to patient information is managed in accordance with applicable healthcare privacy and security requirements.

Although precautions are taken, no website, electronic communication method, or internet-based system can be guaranteed to be completely secure.

13. DATA RETENTION

Personal information, communication records, SMS consent documentation, and patient information are retained as reasonably necessary to provide services, maintain business operations, comply with recordkeeping requirements, and satisfy applicable legal obligations.

Retention periods vary depending on the type of information and applicable laws.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to external websites, patient portals, appointment scheduling systems, payment processors, and other third-party services.

These services may maintain their own privacy policies and security practices.

Visitors are encouraged to review the privacy policies of third-party services before providing personal information.

15. CHILDREN'S PRIVACY

New Age Medical Health & Wellness provides healthcare services to adults and does not offer pediatric medical services.

Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information directly from children under age 13 through our website. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it, subject to applicable legal and recordkeeping requirements.

16. YOUR PRIVACY RIGHTS AND CHOICES

You may contact our office to:

• Request updates or corrections to contact information.

• Change electronic communication preferences.

• Opt out of SMS/text messages.

• Ask questions regarding the collection or use of personal information.

• Exercise applicable privacy rights.

Patients have additional rights regarding protected health information as described in our HIPAA Notice of Privacy Practices.

17. PRIVACY QUESTIONS AND COMPLAINTS

Questions or concerns regarding personal information, electronic communications, or privacy practices may be directed to our designated Privacy Contact.

Patients may also exercise complaint rights described in our HIPAA Notice of Privacy Practices.

We do not retaliate against individuals for exercising legally protected privacy rights.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

19. SMS TERMS OF SERVICE

Consent to Receive SMS Messages

By opting in to receive informational and conversational SMS/text messages from New Age Medical Health & Wellness, you agree to receive text messages from our practice at the mobile telephone number provided.

Types of Messages

Messages may include appointment confirmations, appointment reminders, scheduling and rescheduling information, billing notifications, office updates, responses to inquiries, and other healthcare-related administrative communications.

Message Frequency

Message frequency varies depending on appointment activity and communication needs.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's service plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message from our practice. You may receive a confirmation message acknowledging your opt-out request.

Help and Support

For assistance, reply HELP to a text message or contact New Age Medical Health & Wellness at 270-445-9344.

Voluntary Consent

Consent to receive SMS messages is voluntary and is not required as a condition of purchasing products or receiving healthcare services.

Privacy and Information Sharing

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers and related communication information may be processed by authorized telecommunications and messaging service providers, including RingCentral, solely as necessary to facilitate communications on our behalf.

Communication Security

Standard SMS/text messaging may not be fully secure or encrypted. Patients are encouraged to use our designated secure patient portal when communicating sensitive medical information.

Privacy Policy

For additional information about how we collect, use, disclose, and protect personal information, please review Sections 1–18 of this Privacy Policy.

20. CONTACT INFORMATION

New Age Medical Health & Wellness
MARS Medical & Health Solutions PLLC

240 W. Dixie Ave., Suite 4
Elizabethtown, KY, USA

Office: 270-445-9344
Email: contact.newagemedical@gmail.com
Website: www.newagemedical.online

Privacy Contact: Marlena O'Neil, DNP, APRN, FNP-C

For privacy-related questions, requests, or concerns, please contact our office using the information above.