HIPPA NOTICE OF PRIVACY PRACTICES
MARS Medical & Health Solutions PLLC
Doing Business As:
New Age Medical Health & Wellness
Effective Date: November 11, 2026
Privacy Contact: Marlena O'Neil, DNP, APRN, FNP-C
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
OUR LEGAL RESPONSIBILITIES
We are required by law to maintain the privacy and security of your protected health information (PHI), provide you with this Notice of Privacy Practices, and explain our legal duties and privacy practices regarding your health information.
We must follow the privacy practices described in our currently effective notice and comply with applicable federal and state privacy laws. When state law provides greater privacy protection than federal law, we will follow the applicable more protective requirements.
Breach Notification: We are required to notify affected individuals following a breach of unsecured protected health information, as required by applicable law. Notifications will be provided within the legally required timeframes and will include information about the breach and any appropriate steps individuals may take to protect themselves.
Changes to This Notice: We reserve the right to change our privacy practices and the terms of this Notice of Privacy Practices, as permitted by law. Changes may apply to protected health information we already maintain as well as information received in the future. When required, an updated notice will be made available at our office, on our website, and upon request.
You may request a copy of this notice at any time by contacting our office.
HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION
The following describes ways we may use or disclose your protected health information. Not every possible use or disclosure is listed. All uses and disclosures are subject to applicable federal and state privacy requirements.
Treatment: We may use and disclose your protected health information to provide, coordinate, or manage your healthcare. This may include sharing information with other healthcare providers, pharmacies, laboratories, specialists, therapists, trainees, and authorized clinical or administrative staff involved in your care.
For example, your provider may consult with another healthcare professional or send a prescription to your pharmacy.
Payment: We may use and disclose protected health information to obtain payment for services provided. This may include billing, payment processing, determining eligibility for benefits, and obtaining prior authorizations from insurance companies when applicable.
Healthcare Operations: We may use or disclose protected health information to operate our medical practice. Activities may include quality improvement, staff training, reviewing clinical services, conducting administrative functions, compliance activities, and evaluating practice operations.
Business Associates: We may disclose protected health information to third-party service providers, known as business associates, who perform services on our behalf, such as billing, electronic health records, practice management, and technology support. When required by law, we maintain written agreements requiring these business associates to appropriately safeguard protected health information.
Appointment Reminders: We may contact you by telephone, email, text message, or other permitted communication methods to remind you of appointments, laboratory visits, or follow-up care, consistent with applicable laws and communication preferences.
Marketing Communications: We may communicate with you regarding healthcare services, treatment alternatives, health-related products, and services offered by our practice as permitted by applicable law. Certain marketing activities involving protected health information require your prior written authorization. When authorization is required, we will obtain it before using or disclosing your protected health information for those purposes. You may revoke an authorization in writing at any time, except to the extent we have already acted in reliance on it. Promotional text messages and other electronic marketing communications will be sent only when applicable consent requirements have been satisfied.
Uses and Disclosures Requiring Authorization: Uses or disclosures of protected health information that are not otherwise permitted or required by law generally require your written authorization. This includes most uses and disclosures of certain marketing activities, and the sale of protected health information, subject to applicable exceptions. You may revoke your authorization in writing at any time, except to the extent we have already acted in reliance on it.
Sale of Protected Health Information: We do not sell protected health information. Any proposed disclosure constituting a sale of protected health information under HIPAA would require prior written authorization unless an applicable legal exception permits the disclosure.
Electronic Communications: We may communicate with you by telephone, email, text message, or secure patient portal for treatment, appointment reminders, billing, and other permitted healthcare purposes. Standard email and text messaging may not be fully secure. You may request confidential communications through an alternative method or at an alternative location, and we will accommodate reasonable requests as required by law.
Artificial Intelligence and Technology-Assisted Services: We may use technology, including artificial intelligence-assisted tools, to support clinical documentation, administrative functions, and healthcare operations. These tools are used with appropriate privacy and security safeguards. When outside service providers process protected health information on our behalf, we comply with applicable HIPAA requirements, including business associate agreements when required. Healthcare professionals retain responsibility for clinical decisions and review of clinical documentation.
Others Involved in Your Healthcare: We respect your right to control who receives information about your healthcare. We do not disclose your protected health information to family members, spouses, significant others, friends, or other individuals without your authorization. Exceptions may apply when disclosure is required by law, in certain emergencies, or when an individual is legally authorized to act on your behalf, such as a court-appointed legal guardian or other legally recognized personal representative. We will verify the individual's legal authority before disclosing information and limit disclosures to the extent of that authority and applicable law. You may revoke an authorization at any time, subject to applicable legal limitations.
Public Health Activities: We may disclose protected health information to authorized public health authorities and other appropriate entities for activities permitted or required by law, including preventing or controlling disease, reporting adverse events, reporting certain injuries, and supporting medication or product recalls.
Health Oversight Activities: We may disclose protected health information to authorized health oversight agencies for audits, investigations, inspections, licensing, disciplinary proceedings, and other legally permitted oversight activities.
Required by Law: We may disclose protected health information when required by applicable federal, state, or local law.
Workers' Compensation: We may disclose protected health information as authorized by and to the extent necessary to comply with workers' compensation laws or similar programs.
Judicial and Administrative Proceedings: We may disclose protected health information in response to a court or administrative order, subpoena, discovery request, or other lawful process only when applicable legal requirements have been satisfied. Where required, appropriate notice, a protective order, or other safeguards must be in place before information is disclosed.
Law Enforcement: We may disclose protected health information to law enforcement officials when required or permitted by applicable law, including in response to qualifying legal process and certain circumstances involving public safety, identification, or other legally authorized purposes.
Serious Threats to Health or Safety: We may disclose protected health information when permitted by law and necessary to prevent or lessen a serious and imminent threat to the health or safety of an individual or the public.
Abuse, Neglect, or Domestic Violence: We may disclose protected health information to authorized government agencies or other appropriate entities when required or permitted by law regarding suspected abuse, neglect, or domestic violence.
Coroners, Medical Examiners, and Funeral Directors: We may disclose protected health information to coroners, medical examiners, or funeral directors when permitted by law to carry out their authorized duties.
Specialized Government Functions: We may disclose protected health information for certain authorized government functions, including military, national security, and correctional institution activities, when permitted or required by law.
Research: Protected health information may be used or disclosed for research only when permitted by applicable law, including when appropriate authorization or legally recognized privacy safeguards are in place.
YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION
You have the following rights concerning your protected health information, subject to applicable legal requirements and exceptions.
Access to Medical Records: You have the right to inspect and obtain copies of your protected health information maintained in a designated record set, subject to applicable legal exceptions. Requests may be submitted in writing. We will respond within the timeframes required by law, generally within 30 days, subject to any permitted extension.
When protected health information is maintained electronically, you may request an electronic copy in an available, readily producible format, consistent with applicable law.
When permitted, a reasonable, cost-based fee may be charged for copying records and certain related services, consistent with federal and state laws. We will not charge fees for searching for or retrieving your records.
Amendment: If you believe protected health information maintained by our practice is incorrect or incomplete, you may request an amendment. Requests must be submitted in writing and include a reason for the requested amendment. We may deny a request under circumstances permitted by law, including when we determine the information is accurate and complete.
If we deny your request, we will provide a written explanation and information regarding your rights. We will respond within the legally required timeframes, generally within 60 days, subject to any permitted extension.
Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your protected health information made during the six years preceding your request, subject to applicable exceptions.
An accounting generally does not include disclosures for treatment, payment, healthcare operations, disclosures made directly to you, disclosures made pursuant to your authorization, and certain other disclosures excluded by law.
Requests must be submitted in writing. We will provide one accounting free of charge during any 12-month period. Additional accountings requested within the same 12-month period may be subject to a reasonable, cost-based fee. We will notify you of any applicable fee in advance and allow you to modify or withdraw your request.
Restriction Requests: You have the right to request restrictions on how we use or disclose protected health information for treatment, payment, or healthcare operations.
We are generally not required to agree to a requested restriction. However, if you pay out of pocket in full for a healthcare item or service and request that we not disclose information about that item or service to your health plan for payment or healthcare operations, we must honor that request unless disclosure is required by law.
Requests should be submitted in writing to our Privacy Contact. If we agree to another restriction, we will comply with it except as otherwise permitted or required by law.
Confidential Communications: You have the right to request that we communicate with you about healthcare matters through an alternative method or at an alternative location, such as contacting you at a different telephone number or mailing address.
We will accommodate reasonable requests and will not require you to explain the reason for your request. We may require you to specify an alternative communication method or location and provide information regarding how payment, if applicable, will be handled.
Paper Copy of This Notice: You have the right to receive a paper copy of this Notice of Privacy Practices at any time, even if you previously agreed to receive it electronically. You may request a copy by contacting our office.
Complaints: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Contact or the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
Information about filing a complaint with OCR is available at:
https://www.hhs.gov/ocr/complaints/index.html
You may also contact our office for assistance locating complaint information.
We will not retaliate against you for filing a privacy complaint or exercising your privacy rights.
CONTACT INFORMATION
For questions about this Notice of Privacy Practices, requests regarding your protected health information, or privacy complaints, contact:
MARS Medical & Health Solutions PLLC
DBA New Age Medical Health & Wellness
Privacy Contact:
Marlena O'Neil, DNP, APRN, FNP-C
240 W. Dixie Ave. Suite 4
Elizabethtown, Kentucky
270-445-9344
Contact information is available through the Practice's official websites and office communication channels.
Effective Date: November 11, 2026